LuckyHitz Privacy Policy

We may collect the following categories of information:

Information you provide directly

• full name;
• email address;
• phone number (where provided);
• billing address;
• shipping address;
• account registration details;
• payment-related information submitted during checkout;
• messages, enquiries, and customer support communications;
• information submitted when entering giveaways or promotions.

Information collected automatically

When you visit the Website, we may automatically collect:

• IP address;
• browser type;
• device information;
• operating system;
• pages viewed;
• referring website;
• date and time of visits;
• usage and interaction data;
• cookie and analytics data.

We may use your information to:

• operate, maintain, and improve the Website;
• create and manage user accounts;
• process purchases, entries, and transactions;
• administer giveaways, promotions, and prize fulfillment;
• verify eligibility, identity, and fraud prevention;
• respond to enquiries and customer support requests;
• send transactional communications such as order confirmations and winner notifications;
• send marketing communications where permitted by law or where you consent;
• monitor performance, analytics, and Website security;
• comply with legal obligations.

Where applicable law requires it, we process personal information on one or more of the following grounds:

• your consent;
• performance of a contract;
• compliance with legal obligations;
• legitimate business interests, including fraud prevention, service improvement, and operational security.

Payments may be processed through third-party payment providers.

We do not store full payment card details on our servers unless expressly stated. Payment providers process payment information under their own privacy policies and security procedures.

We may share information with:

• payment processors;
• hosting providers;
• email service providers;
• analytics providers;
• customer support providers;
• shipping and fulfillment providers;
• legal, regulatory, or law enforcement authorities where required.

We do not sell your personal information.

The Website may use cookies, pixels, analytics tools, and similar technologies to:

• remember preferences;
• improve user experience;
• understand Website traffic and usage;
• measure marketing performance;
• support functionality and security.

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

Where permitted by law, we may send promotional emails, updates, offers, or giveaway-related communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.

Transactional or service-related messages may still be sent where necessary.

We retain personal information only for as long as reasonably necessary to:

• provide services;
• administer giveaways;
• maintain business records;
• comply with tax, accounting, legal, and regulatory obligations;
• resolve disputes and enforce agreements.

We use reasonable technical, organizational, and administrative safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Subject to applicable law, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• object to certain processing;
• request restriction of processing;
• withdraw consent where processing is based on consent;
• request data portability where applicable.

To exercise these rights, contact us using the details below.

The Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we may delete it.

Your information may be processed or stored in countries outside your country of residence.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

The Website may contain links to third-party websites, payment gateways, plugins, or services.

We are not responsible for the privacy practices, policies, or content of third-party services.

We may update this Privacy Policy from time to time.

Updated versions become effective when posted on the Website. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or your personal information, please use the Contact Us page on this website.